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Not all issues associated with your Samsung product require service. This troubleshooting guide can help you fix common problems with your product. If, after completing this guide, your problem still exists, follow the instructions at the end of the guide.

To begin the troubleshooting process, click on a general topic below that most closely relates to your problem.

  Audio & Sound
  Features & Specifications
  Network & Connectivity
  Software & Apps
  Music Sync
  Camera
  Display & Screen
  Parts & Accessories
  Power & Battery
  How To
  Maintenance
  Maintenance Mode
  Troubleshooting
  Samsung Health
  SmartThings
  Samsung Account
  Samsung Wallet(Pay)
  Galaxy S20 FE
  Call Guide