Question:

My TV is on but won't turn off when I press the power button. What should I do?

Answer:

If your TV is on but will not power off when you press the power button, you could be having an issue with your remote control, the power button on your TV, or a faulty circuit inside your TV.  

To determine the source of your problem, follow these steps: 

1. Power the TV on if it is off.
2. Unplug the TV from the wall outlet for 1 minute, and then plug the TV back in.
3. Press the POWER button on the remote control, and then press the POWER button on the TV.
• If the TV powers off when you press the POWER button on the remote control, then there is a problem with the power button on the TV. Click the Create online service request button below to have the TV repaired.
• If the TV powers off when you press the POWER button on the TV, then there is a problem with the remote control. Click here to go to the Remote Control troubleshooting section of this guide.
• If the TV does not power off when you press either the POWER button on the TV or on the remote control, then the TV will need to be serviced. Click the Create online service request button below to have the TV repaired.

Terms:

Remote control - A device used to operate electronic devices from a distance.

Wall socket/outlet - A junction box where electric current is delivered for use.

Circuit - A closed path through which electricity flows.