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Method 1: Using The Buttons On The TV

Question:

How to remove my TV from Store/Shop Mode?

Answer:

Press the Volume button on the side panel of your TV or on the remote.

Wait for the volume circle to briefly appear on the screen.

While the volume circle is still displayed, press the MENU button on the side panel of your TV (not the remote).

Hold the MENU button for approximately seven seconds until the menu appears and disappears.

Check if Home Mode is now displayed on the screen, indicating successful removal from Shop Mode.

Confirm by pressing the INFO button on your remote. If "Store Mode" is no longer displayed, then the TV is successfully out of Store Mode.

If the first method fails, try Method 2 for further instructions.

Terms:

Shop Mode / Store Mode: A special mode designed for store displays, allowing customers to view products without accessing personal settings.

Home Mode: Indicates that the TV has been switched from Shop Mode to regular usage mode.

 

 

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