Question:

How to disable Closed Caption feature on my TV?

Answer:

To turn off the Closed Caption feature, follow these steps: 

Important: when you try to turn off closed caption, if Closed Caption function is grayed out, you have your TV set to the wrong source. If the current source is Component or HDMI, change the source to TV or AV. 

1. With your TV powered on press the MENU button on your remote control.
2. Use the ▲ or ▼ arrow to select the Setup portion of the menu, and then press the ENTER button.

   

   Note: The name Sub-Menu is displayed on the left side of the menu.

3. Use the ▲ or ▼ arrow to select Caption, and then press the ENTER button. The Caption menu will appear
4. Press ENTER and then use the ▲ or ▼ arrow to select off, press ENTER to save. 

   Note: Your TV may have other selections than On or Off. For example, you will have the caption mode section that will allow you to select which closed captioning track you want to see.

5. Press the EXIT button on your remote to exit.

Note: If you still have captions on your screen these captions are part of the program or if you are using a cable or satellite box the closed captioning feature is enabled on that device. please refer to it's owners manual or contact the manufacturer for further assistance.

If You Still Need Help. 

If you still are having a problem after following the steps above feel free to contact us for further support. When an agent is available you may click on the “Live Help – Start Chat” button below and begin chatting with a live technical support agent. You may also click the “Phone Support” button and fill out a service request with the details of this session and then call in and speak to a technical support agent.