PROBLEM

Buzzing or Humming Noise

Solution

• Usually, buzzing sounds come from the back of the fridge.
   
• If the buzzing sound happens at once every 1 to 5 hours, then it could be the ice maker water valve, if the water line is closed or not connected, and the ice maker is turned ON, then it will make a loud buzzing sound when asking for water. Customer must turn the ice maker OFF when not using (Refer to the user manual).
   
• Buzzing or humming sounds could be coming from the fan. Ask customer to open one of the doors, and if the noise stops, then it�s one of the evaporator fans inside the fridge - Service is required.
   
• If the noise doesn't stop when the door is open, it means it's coming from the back of the fridge.
   
• If it sounds like it's coming from the back of your fridge, please check if the water line is secured by fasteners or tape, because if it's loose, then it will rub against the fridge body and make unwanted noises.
   
• The clearance around the refrigerator should be at least 2 inches. This will allow for proper ventilation and will prevent the fridge from making buzzing sounds. Ask customer to move the fridge forward approximately 2 inches away from the wall. If the noise goes away, that indicates the fridge was coming into contact with another object.
   
• It's also possible that the water dispenser's water pressure is too high. Ask customer to lower the water pressure by turning down the water tap. If the sound continues after decreasing the pressure, then Service is required.
   
• It is normal for a fridge to buzz or hum a little, but the decibel level should be between 32 and 47 decibels. If the decibel level is higher than 47dB, there may be a possible issue. Customer can test the decibel level using a decibel meter app (available on Android / Apple).

WARNING: If the water line is not connect, DO NOT hold down on the dispenser lever. This will eventually ruin the water valve and could eventually prevent the water dispenser and ice maker from working.