Question:

What steps should I take if my TV is not turning on?

Answer:

The final thing to check is the power cable of the TV.

• Confirm that the outlet you are using has power (is live).

Tip: If you have a different device plugged into the outlet and it is still functioning this is a good indicator that the outlet is live. You can also try connecting a lamp, vacuum, or other device to the outlet to test. If the outlet is not live check your electrical breaker box for any tripped circuits or call an electrician.

• Check to make sure that the cable is plugged into the wall outlet and back of the TV securely.

Wall Outlet	Back of TV

• If you are using a power strip bypass the power strip and go directly to the wall outlet.



• Check the power cord for any tears or cuts.

If everything with the power cord and outlet are working then an internal component in the TV has failed and your TV will require service. Click on "Create New Service Request" below to begin the service process.

Terms:

Live: Having electricity flowing through it.

Tripped circuit: A safety mechanism in your electrical system that shuts off power when there's too much demand on a particular circuit.

Power strip: An electrical device that allows multiple appliances to be powered through one plug.

Internal component: Parts within the TV responsible for its functionality.