Question:

What should I do if my TV clicks multiple times and displays abnormal behavior?

Answer:

It is normal for the TV to click once or twice before powering on or powering off. However, if your TV clicks one or more times and operates abnormally, most likely your TV is malfunctioning.  Abnormal operation includes, but is not limited to, the following symptoms:

• Long time to power on
• Doesn't power on
• Powers off and on repeatedly (You may hear the melody play and then cut out)
• Powers off automatically

If your TV exhibits any of the symptoms listed above and clicks, your TV requires service. Please click the Online Service Request button below to begin the service process.

Important: If your TV is clicking and experiencing any of the above abnormal behavior, you may qualify for a free repair. To determine whether or not your TV qualifies, contact us at 1-800-SAMSUNG. Have your full model code and serial number ready.

Technical Terms:

Malfunctioning - When an electronic device doesn't work properly.

Full Model Code - A unique identifier assigned to a specific product model.

Serial Number - A unique set of numbers or letters that identifies a particular unit of a product.