Question:

My television is on but won't turn off. What should I do?

Answer:

If your television is ON but will not power OFF, you could be having an issue with:

• Your remote control
• The power button on your TV
• A faulty circuit inside your TV.  

To determine the source of your problem, follow these steps: 

1. If your TV is OFF power the TV ON.
2. Press the POWER button on your Samsung remote control and see if this powers off your television, if the TV does not power off continue to Step 2. [The power button is the red button located on the top portion of your Samsung remote]

3. Press the POWER button on your television and see if this powers off your television, if your TV does not power off continue to Step 4.

4. Unplug the unit from the wall and leave it unplugged for 10 minutes.

5. While your TV is unplugged, replace the batteries in your remote control with new ones. Make sure you align the batteries so that they match the indicator diagrams in the remote’s battery compartment.

6. Plug the TV back in, power it back on, and then go through Steps 1 and 2 again. If the set remains on, there is an electrical problem with the set. Please unplug the television, and then click the "Create Online Service Request" button below to begin the service process.

Terms:

Remote control - A device used to operate electronic devices from a distance.

Power button - A physical button on the TV or remote control used to turn it on or off.

Circuit - An electrical path within the TV that allows power to flow.