Question:

How to properly connect and power up my WMN5090A auto wall mount with my TV to fix recognition issues?

Answer:

If your TV does not recognize your WMN5090A auto wall mount and you can’t control the wall mount with your TV’s remote, you may not have connected and powered up the wall mount and TV in the proper sequence.

To connect and power up your wall mount and TV in the proper sequence, follow these steps.

1. Unplug the TV and the auto wall mount, and then disconnect the communications cable from the wall mount and the TV.
2. Disconnect the adapter and power cord from the auto wall mount.
3. Connect the communications cable to the EX-LINK port on the auto wall mount.

Note: When you connect the EX-LINK cable to the auto wall mount it must be fully inserted or there will be no communication between the TV and the wall mount. You will generally be able to feel two clicks while inserting the cable.

4. Connect the communications cable to the EX-LINK (Service) port on the back of the TV.
5. Connect the adapter and power cord to the auto wall mount, and then plug the power cord into a power outlet.
6. Plug the power cord of your TV into a power outlet.
7. Power on the television.

Your television should recognize the auto wall mount and you should be able to make adjustments to television’s position using the TV’s remote control.

If You Still Need Help

If you are still having a problem after following the steps above, please contact us for further support. When an agent is available, you can click the “Live Help – Start Chat” button below and begin chatting with a live technical support agent. You can also click the “Phone Support” button, fill out a service request with the details of this session, and then call in and speak to a technical support agent.

Technical Terms:

Auto Wall Mount (WMN5090A): A device designed to automatically move and position your TV on a wall surface.

Communications Cable: A cable used to establish communication between devices, such as the TV and the auto wall mount.

EX-Link Port / Service Port: Special ports on the TV and the auto wall mount used for connecting the communications cable to facilitate their interaction.