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Not all issues associated with your Samsung product require service. This troubleshooting guide can help you fix common problems with your product. If, after completing this guide, your problem still exists, follow the instructions at the end of the guide.

To begin the troubleshooting process, click on a general topic below that most closely relates to your problem.

  Cannot connect to Samsung Sound bar through Bluetooth or Sound Connect
  Soundbar BT sound drop issue (including TV Sound connect)
  Power
  Connections And Setup
This section includes connections, remote control, and parental control setup.
  Network Setup And Usage
  Audio
  Video Or Image Playback
  How To's
  PROTECTION MODE ON HOME THEATRE SYSTEMS: TIPS
  Smart Reset on BD and DVD/HTS
  WEB BROWSER: CREATE A LINE FOR TEXT INPUT
  Sound Drop Issues
  Spotify App termination Notice for Aug.31st 2017 (August 18th, 2017)
  Call guides