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How To Update The Firmware - Ethernet (LAN) Connection Method
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Firmware Update Instructions - Ethernet (LAN) Connection Method

Automatic Firmware updates - Some players are capable of automatic firmware updates via the LAN connection. At the time of this article, the following models running firmware version 2.0 or later are equipped with this feature: BD-P1500, BD-P2500, BD-P2550. (updated 12/4/08). If the LAN cable is connected, each time you power on your player it will advise you if a firmware update is available. Follow the on-screen instructions for udpating the player.

Manually Updating your Player With the LAN Connection

Before you begin, your player needs to be connected to your television and your TV needs to be tuned to the appropriate auxiliary input.

  1. Connect the Ethernet cable to the LAN terminal on your modem and to the LAN terminal on the rear of your BD Player.
  2. Make sure there’s no disc in the player and press the [Menu] button on the BD remote control.
  3. Use the directional buttons to select Setup > System Upgrade > Update Start.
  4. After a brief status check, the system will locate the upgrade if one’s available and a screen showing the current and new firmware versions will appear. Use the direction buttons to select “Start” and press [Enter] to begin.
  5. The update will begin and you’ll see a series of messages on the screen. When the verification’s complete, a System Upgrade window will appear asking you if you want to update the firmware.  Select “Yes” and press [Enter].
    • If an HDMI update is included and you’re using the HDMI output, the screen will turn black momentarily.
  1. After the “upgrade complete” message appears the tray will close, the player will power down and all of the settings will revert back to factory settings. Turn the player back on and allow the update to finish.
  2. When the language selection screen appears, select your language by pressing the corresponding number on the remote.

Important:

  • To make sure the new f/w was installed correctly, with the disc tray open press and hold the [INFO] button on the remote control. The new f/w version will be listed. You can go ahead and remove the LAN cable or leave it connected to make future upgrades easier.
  • If the upgrade is not possible, find the error message in the table below and see the corresponding resolution.

 MESSAGE

“Ethernet cable is not connected.

Please, check the Ethernet cable”

 

“This system cannot connect to internet for update.

Please, check the network setup”

 

"The latest version of the firmware is already installed.

There is no need to update."

"Please maintain "No Disc" state for network update."

“Update Server is under maintenance.

Please try again later.”

RESOLUTION

The cable is not connected.

 

The network connection has failed.

A newer version is not available.

Remove any discs from the player.

Server service is not available.

 

Important: If the firmware update is not successful you may need to set up your IP address, Subnet, Mask, Gateway and DNS by following the steps below.  To obtain these settings, see “Finding Your Network Settings” below or contact your internet provider.

Manually enter Network Settings

  1. With the unit in Stop mode, press the MENU button.
  2. Press the ▲▼ buttons to select System Upgrade, then press the ENTER button.
  3. Press the ▲▼ buttons to select Network setup, then press the ENTER button. You will see a menu that allows you to make network settings.
  4. Press the ▲▼ buttons to select DHCP, then press the ENTER button.
  5. Press the ▲▼ buttons to select OFF then press the ENTER button.
  6. Press the ▲▼ buttons to select DNS, then press the ENTER button.
  7. Press the ▲▼ buttons to select MANUAL then press the ENTER button.
  8. To select and enter items, use the number and ▲▼ buttons. When done, use the arrow buttons to select Save, then press the ENTER button.
    1. If you don’t want to save your work, use the ▲▼ buttons to select Cancel, then press the ENTER button.

Note: DHCP and DNS must be set to OFF and MANUAL respectively or set-up of certain items will not be possible.

Finding Your Network Settings: IP address, Subnet Mask, Gateway and DNS

In Windows NT, ME, 2000 and XP

  1. Select Start > Run. Type "command" into the dialog box, then click OK.
  2. In the resulting command line window, type "ipconfig /all". The IP address, subnet mask, gateway and domain name servers (DNS) will be displayed in the active window.

Mac OS 8-9.x

  1. Click on the Apple Menu > Control Panel > TCP/IP.  The TCP/IP Control Panel will open containing the IP address, subnet mask, gateway and domain name servers (DNS).

Mac OS 10.x

  1. Click on the Apple Menu > System Preferences > Network. If the network settings are grayed out, click the lock to make changes.
  2. Enter in the admin account name and password to proceed with viewing the network settings.
  3. Choose the Ethernet port by clicking the double arrows next to Show Fields and select Built in Ethernet.
  4. Click on the TCP/IP tab. The IP address, subnet mask, gateway and domain name servers (DNS) will be displayed in the active window.

 

 

Please contact our technical support team so that we can further troubleshoot your product over the phone and determine if service is needed. Click the phone support button below to receive a transaction number which will provide the technical support agent with the details of this session.


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