Question:

What steps should I take if my BD-P1500 device is experiencing playback issues after updating its firmware to version 2.0?

Answer:

Check if the problem is related to specific movie titles such as Paramount's Iron Man or Disney's Sleeping Beauty.

Temporarily remove the Ethernet cable from the player to see if it resolves the issue.

Provide detailed information about the issue and steps taken during the firmware update process. This includes the method used for the update (USB, Ethernet, CD), affected movie titles, and any error messages encountered.

To find out more about the current state of the player, press and hold the [Info] button on the remote control with the disc tray open, then report the LDR and Software information.

For issues specifically related to Sleeping Beauty or other discs with BD Live Content, try the following options:

Disable BD-Live in the Setup > Network menu if you don't need the update.

Connect a USB drive with 1-4 GB of memory to the USB jack on the back of the player to provide additional storage space for potential updates.