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| Internet@TV Does Not Load But The Network Test Passes | |
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Question: What should I do if the Network Test is successful but Internet@TV doesn't load or gets stuck on the loading screen?
Answer: If the Network Test is successful and you are able to select Internet@TV from the home menu but Internet@TV does not load, or gets 'stuck' on the loading screen, this indicates the server is temporarily down for maintenance. Please try again later. If the Network Test is successful but you do not receive the two Privacy and General Terms screens when launching Internet@TV for the first time, this indicates the server is temporarily down for maintenance. The main Internet@TV menu loads with a prompt to ‘connect to the internet…’ but no connection can be made when the server is down.
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