Cyber
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If
any of the Network Connection Tests fail, run the test once or twice again. Some routers automatically fail the gateway ping the
first time.
If
you are unable to resolve this issue, reset the player and power
cycle all components as described below.
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Question:
How to troubleshoot connectivity issues with
a Blu-ray player?
Answer:
Before making changes to any settings, try the following steps first to
reset the BD Player and Power Cycle all components. This will refresh IP
and MAC addresses as needed and often resolves most issues. If you're
unable to connect to Netflix after the reset and power cycle, see possible
causes and suggestions below.
Reset the Blu-ray Player and Power Cycle all Components.
- Remove the
Ethernet Cable or Wireless Adapter from the player.
- Unplug the BD Player and press and hold the POWER button on the
player for 20 seconds.
- Disconnect the power from
both the router and the modem and let all devices sit unplugged for 2 minutes.
- Re-connect the power to
the modem and turn it on. Allow the modem to boot up completely and wait
for all lights to illuminate.
- Re-connect the power to
the router and turn it on. Allow the router to boot up completely and
wait for all lights to illuminate.
- Plug the BD Player back
in and turn the power on. Connect the Wireless Dongle or Ethernet Cable
and allow to sit for 1-2 minutes before connecting to the network.
MAC
Address Fails
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MAC Address
Fails and appears as all zeros
Unplug the
player for a few minutes and then plug it back in. If this
doesn't resolve the issue, reset the player as described below.
To Reset
the Player
With the power
on and no disc in the player, press and hold the FF button on the
front panel for 5 seconds. The language screen will appear and all settings will revert back to factory
settings.
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What is a MAC address?
In computer
networking, a MAC address (Media Access Control address) is a unique identifier
assigned to most network adapters or network interface cards
by the manufacturer for identification. If assigned by the manufacturer, a MAC address
usually encodes the manufacturer's registered identification number. It may also
be known as an Ethernet Hardware Address (EHA), hardware address,
adapter address, or physical address.
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IP
Address; Subnet Mask, Gateway, DNS Server Fails
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Network
Connection test fails at the IP Address...
- Poor
network performance
- Improper
router setup
- Router
is out of range
- DHCP
is turned off on the player OR the router
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Gateway
Ping Fails
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Gateway
Ping Fails
- Make sure the BD Player is within range of your wireless Access
Point.
- Obstructions such as thick walls and floors and obstacles placed between an Access Point and wireless device will create signal loss. Leaded glass, metal, concrete floors
and walls will inhibit the signal and reduce range. Try moving
the router to a higher location.
- Interference from other radio devices.
Try using different channels on the router. 1, 6 and 11 are recommended.
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Internet
Service Test Fails
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Internet
Service Test Fails
- Check internet connection from a computer on
the network.
- Check activity lights on router, make sure internet
light is lit up.
- Power cycle components (see 'Reset the Blu-ray Player and Power Cycle all Components' section at the top of this page.)
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