To determine where your network connection is failing, read the information below.

MAC Address Test Fails

If the connection is failing at the MAC Address, there will be no information in the MAC Address section of the Network Test.

IP Address Test Fails

If the IP Address test fails, a red X will appear between the image of the Blu-ray and the Router AND no information will appear in the IP Address, Subnet Mask, Gateway or DNS Server column.

Gateway Ping Test Fails

If the connection is failing at the Gateway Ping, a red X will appear between the Blu-ray and the Router, but the information in the IP Address, Subnet Mask, Gateway and DNS column will be filled in.

Internet Service Test

If the Internet Service test fails, a red X will appear between the Router and the Earth.

Once you have determined where your connection is failing, click on the link below that matches your issue.