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MAC Address Test Fails
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A MAC address (Media Access Control) is a unique identifier/code assigned to Network adapters or Network interface cards by the manufacturer.  

The MAC address is provided by the Samsung external or built-in wireless adapter. if the MAC address fails it may be caused by the following:

  • External or Built-in Wireless Adapter is failing or defective.
  • USB Host Port is failing (when using a Samsung wireless adapter).

To determine what is causing the MAC address to fail, begin with ‘Step 1: Resetting The Blu-ray Player’. For troubleshooting purposes we will reset the Blu-ray player and restore all settings to factory default settings. Failure to complete this step may cause conflicting results.
  Step 1: Resetting The Blu-ray Player
  Step 1: Resetting The Blu-ray Player
 

Please contact our technical support team so that we can further troubleshoot your product over the phone and determine if service is needed. Click the phone support button below to receive a transaction number which will provide the technical support agent with the details of this session.


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