If your Access Point is not detected or the signal is poor, check the following:

1. Is the router out of range or blocked by obstructions?

2. Could other wireless devices be weakening the signal?
3. Is SSID Broadcasting disabled?
4. Is the router's firmware up to date?
   

Poor or No Signal

Low or poor signal is usually caused by one or more of the following.

• Distance

• Obstructions
• Interferences
• Transmit Rate on the Access Point

Distance

There is no way to know the exact range of your wireless network and performance varies depending on wireless network hardware, physical barriers or signal interference from other radio devices. Wireless devices have limitations when it comes to their range. For devices running on 2.4 GHz, the range can go up to 100-150 feet. If your wireless network is too far from its range, consider relocating the device. Distance is directly proportional to signal strength. The further you are from an access point, the lower the signal.

Physical Obstructions  

Wireless networks are susceptible to obstructions that may lead to low signal. Signals can be affected by obstructions such as cabinets, mirrors, metal or glass objects and thick walls or ceilings. Every obstacle placed between an Access Point and a wireless device will create signal loss. If you have any of these objects between your wireless adapter and access point, consider relocating your access point to somewhere high to get around the obstruction and make sure the antenna(s) are pointing towards the BD Player.

Wireless Interference

Neighboring wireless networks or any appliance that operates on the same frequency as your wireless device (ex. 2.4 GHz) may cause interference and may affect your wireless connection and signal.

Common sources of interference are:

• Neighboring wireless networks

• Microwave ovens
• 2.4 GHz cordless telephones
• Bluetooth devices
• Wireless baby monitors

Try changing the channel as this may eliminate interference affecting only one channel. Preferred channels to use are 1, 6 and 11 since they're considered non-overlapping channels.

Transmit Rate

Check the Transmit Rate on the wireless router. The Transmit Rate allows the device to work at a specific speed for wireless transmissions. The Transmit Rate should be set to AUTO. To check the Transmit Rate, access the router's web based setup page. Click on Wireless, > Advanced, > Wireless Settings.  

SSID Broadcasting 

Most wireless access points (APs) and routers automatically transmit their network name (SSID) into open air every few seconds. This feature of the Wi-Fi protocols simplifies home networking but can also be an open invitation to hackers. Disabling the SSID broadcast is just one of many ways to tighten security, however when disabled, the device will not appear as an available access point on your Blu-ray Player. To connect to the network, you can either manually specify the network information (recommended) or enable SSID Broadcasting (Advanced). Click here for instructions to enable SSID Broadcasting.

Firmware Updates

If a router is performing sluggishly, not being detected or experiencing dropped connections, a firmware upgrade is often a quick fix. Check the manufacturer's web site for firmware updates or bulletins.

Click on the link below to continue troubleshooting: