When the Access Point Connection test fails it indicates one of two things:

• There is no connection to the router.
• The player can see and communicate with the router but there is a failure in communication.

To narrow down the cause and determine why there is no connection to the router we must try the following to establish a connection, steps below:

• Reset and power cycle the system (BD/Router/Modem).
• Verify network selection (SSID).
• Verify input of Encryption Key.

Reset and verification of system and power cycling all components.

1. Remove any disc from your Blu-ray player and then press and hold the Stop button to reset your Blu-ray player. Once the Player is reset and powers back on, power it Off.
2. Power off your router and modem. Wait for both components to power off.

3. Power on your modem and wait for all indicator lights to illuminate. Below is an image of the main indicators. If any of the indicator lights (Power/DS/US/Online/Link) do not come on, click here to go to Not All Modem Indicators Come On.

4. Power on your router and wait for all the lights to illuminate. Below is an image of the main indicators. If any of the indicator lights (Power/WLAN/Internet) do not come on, click here to go to Not All Router Indicators Come On.

5. Power on your Blu-ray player, the Initial Settings/ On-Screen Language screen appears. Press the Enter/ button to select your preferred language.

6. The message, "TV Aspect and Network will be set." will appear. Press Enter to Start.

7. The Initial Settings/TV Aspect screen will appear. Select the setting appropriate to your TV and preference and press Enter.
• 16:9 Original: Select if your TV is 16:9 (Widescreen). All content will be displayed at the original aspect ratio. Content formatted in 4:3 will be displayed with black bars on the left and right.
• 16:9 Full: Select if your TV is 16:9 (Widescreen). All content will fill the full screen. Content formatted in 4:3 will be stretched.
• 4:3 Letter Box: Select if your TV is 4:3. All content will be displayed at the original aspect ratio. Content formatted in 16:9 will be displayed with black bars on the top and bottom.
• 4:3 Pan-Scan: Select if your TV is 4:3. All content will be displayed at the original aspect ratio. 16:9 content will have the extreme left and right portion cut off.

8. The Initial Settings/Network Settings screen appears. Select Wireless (General) and press Enter.

9. The Blu-ray Player will search for a network. Once the network list appears, select your network and press Enter.
10. If your network is password protected, the password screen will appear. Use the arrow keys and Enter button on your remote to select your password. Once your password is complete, select Done in the lower right corner and press Enter.

Important: 26 character WEP keys are not supported by our Blu-ray Players. If you are using a 26 character WEP key you will need to change your password or use WPA encryption on your network.

11. The 'Verifying wireless network connection' message appears. After the Player finishes the connection it will display a message that the Player has connected successfully or that it has failed.
• If the IP address test continues to fail and no connection can be made to your router, the next step is to bypass the router and connect directly to the modem. This will determine if the router configuration needs to be modified or if the modem setup is the cause of the problem. Click here for step by step instructions.