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Cyber
Question:
What should I do if my Blu-ray
player is experiencing a Gateway Ping Failure?
Answer:
At
the Gateway Ping Test, your Blu-ray Player has verified that its wireless settings
are functioning and it has sent a signal to the Wireless Router. If a Gateway
Ping Failure occurs, the Blu-ray Player has sent the signal to the Router, but
the Router has not sent the signal back. The network setup is correct, but the
actual connection is poor. This can be caused by the following:
- The
Router is turned off.
- Network
traffic may be too high.
- Settings
on the Router are preventing it from communicating with the Blu-ray Player.
To
begin resolving this issue, try another device on the network and see if it
connects. If it does not connect, stop as much network activity as possible
and try again. If it does connect, continue to the next step.
Power Cycle
the Blu-ray Player and all components
- Unplug
the Blu-ray Player.
- Disconnect
the power from both the router and the modem and let all devices sit unplugged
for 30 seconds.
- Power
on your modem and wait for all indicator lights to illuminate. Below is
an image of the main indicators. If any of the indicator lights (Power/DS/US/Online/Link)
do not come on, click here to go to Not All Modem Indicators Come On.
- Power
on your router and wait for all the lights to illuminate. Below is an image
of the main indicators. If any of the indicator lights (Power/WLAN/Internet)
do not come on, click here to go to Not All Router Indicators Come On.
- Plug
the Blu-ray Player back in and turn the power on. Allow it to sit for 1-2 minutes before connecting
to the network.
- Re-try
the network test.
- If
the Gateway Ping test continues to fail and no connection can be made to
the router, the next step is to bypass the router and connect directly to
the modem. This will determine if the router configuration needs to be modified.
Click here to go to Gateway Ping Continues To Fail for step by step instructions.
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