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Cyber
Question:
How
to troubleshoot Internet Service Test Failure?
Answer:
An Internet
Service Test Failure can occur due to poor connectivity to a modem or a firewall
could be interfering with the connection. If the Internet Service Test fails,
follow the troubleshooting steps below to resolve the issue:
- Disable
any firewall on the network that could be blocking the connection. Recheck
the connection on the Blu-ray player.
- If
the Internet Service Test still fails, check another device on the network.
- If
other devices have limited or no connection you will need to contact your
Internet Service Provider to resolve this issue.
- If
other devices connect without fault, follow the steps below to power cycle
the Blu-ray Player.
Power
Cycle the Blu-ray Player and all components
- Unplug
the Blu-ray Player.
- Disconnect
the power from both the router and modem and let all devices sit unplugged
for 30 seconds.
- Power
on your modem and wait for all indicator lights to illuminate. Below is
an image of the main indicators. If any of the indicator lights (Power/DS/US/Online/Link)
do not come on, click here to go to Not All Modem Indicators Come On.
- Power
on your router and wait for all the lights to illuminate. Below is an image
of the main indicators. If any of the indicator lights (Power/WLAN/Internet)
do not come on, click here to go to Not All Router Indicators Come On.
- Plug
the Blu-ray Player back in and turn the power on. Allow it to sit for 1-2 minutes before connecting to the network.
- Re-try
the network test.
- If
the Internet Service Test still fails, the next step is to bypass the router
and connect directly to the modem. This will determine if the router configuration
needs to be modified or if the ISP is the cause of the problem. Click here
to go to Internet Service Continues To Fail.
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