When using a manual setup, make sure that all the information entered into the Blu-ray Player matches the information from the router or the two will not communicate. Ensure that the network settings match your router's network information.

For example:

A Linksys routers default settings are:

So, if you are using a Linksys router, you would enter similar information to the chart below into your Blu-ray Player.

Important: The above numbers are an example. The last three digits of the IP Address (109 in the above example) will change depending on the Blu-ray Player's assigned place on the router.

If you do not know the correct settings for your router, you can review your router's user manual or contant your router manufacturer. Below is a list of contact numbers for most router manufacturers, if your router manufacturer is not listed here, you can check your router's user manual or their website to obtain their contact information.

Note: If you have entered in the above information correctly and, after another attempt at connecting to the network, the IP Address, Subnet, Gateway, DNS Server still fails, the next step is to bypass the router. Unplug the Ethernet Cable from the back of the router and connect it to the back of the modem. Try connecting to the network again.

Important:

• If you connect your Player directly to the modem and it connects successfully, the problem is with settings on your router. To resolve this issue, please contact your router manufacturer for further support.

• If you connect your Player directly to the modem and it still fails the IP Address, Subnet, Gateway, DNS Server still fails, your Player will require service. To set your Blu-ray Player up for service, click on the Create New Service button below.