Question:

Why is my Blu-ray player having trouble connecting to Netflix through my router, even though it connects fine when connected directly to my modem?

Answer:

Since your movie is playing back properly when your Blu-ray player is connected directly to your modem, this tells us your modem and Blu-ray player are working but the issue lies with the router.

You may need to update the firmware on your router or reconfigure its settings so that it allows your Blu-ray player to access the Netflix Server. For example, some routers will place the Samsung player on a DOS (Denial Of Service) list and prevent Netflix activation but still allow the player firmware to be updated.

Each manufacturer has a unique configuration tool, along with documentation and instructions for configuring your network. To enter the configuration tool, you must open your web browser and enter the router’s IP address in the address bar. You will need to know the user name and password to enter your routers configuration page. The default username and password varies by manufacturer, often the username is left blank and the password is admin, or vice versa. Check the bottom of the router for default settings or check the documentation that came with the router.

Due to the multiple router manufacturers, router configuration and liability, we can only provide general information, however, here’s a list of popular router manufacturer sites that offer technical support. If your routers manufacturer is not listed here, please perform a search using your favorite search engine. Clicking any of the links below will redirect your browser to the site selected.

Issues have been reported with the following routers:

Belkin Wired/ Wireless Routers:

Observation: When attempting a connection to Netflix, the Belkin Router places the Samsung device on a DOS (Denial Of Service) list and prevents activation.

Solution: We have found that if you disable the firewall on the Router, activate the player and then successfully play a Watch Instantly title you can re-enable the firewall with no further issues.

Atheros Modem/ Wireless Router:

Observation: We have found that this Router allows firmware updates on the Blu-ray player but does not allow a connection to Netflix.

Solution: Bypass the router and connect directly to the ISP (Internet Service Provider) modem. You can also check the manufacturer website for any recent firmware updates. Please contact your Router manufacturer or ISP for further troubleshooting on their device.

Dynex DXWGRTR:

Observation: This device would not allow a connection to Netflix. The player may be placed on its DOS list (Denial Of Service) or a firewall may be blocking your Blu-ray player from reaching the Netflix Server.

Solution: If you can successfully load the Netflix Watch Instantly Queue when connected directly to your modem but not your router, please contact Dynex for further troubleshooting as to what is blocking the connection.