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Verifying Network Options
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Question:

How to verify the Network Option on my Blu-ray player when using a wired connection?

 

Answer:

When using a wired connection (Ethernet) the MAC address test fails if the Network Option has been set to Wireless instead of Wired.  

To verify the Network Option has been set correctly, follow the steps below.

  1. Power on your player and tune your TV to the input that the Blu-ray player is connected to. For example, if connected to HDMI 1 on your TV, tune your TV to HDMI 1 by pressing the source/input/line button on your TV remote.
  1. Once the main menu is displayed, use the ◀ and ▶ arrows on your Blu-ray remote to scroll to Settings and then press Enter/.

  1. Using the ▲ and ▼ arrows on your Blu-ray remote scroll to Network and then press Enter.

  1. Network Settings is automatically highlighted, press Enter to select it.

  1. The Network Settings window appears. The current network setting will be highlighted.
    • If Wired is highlighted, click here to go to Resetting The Blu-ray Player And Determining Service.
    • If Wireless is highlighted, proceed to step 6 below.
  1. Use the ▲ button to select Wired and press Enter.
  1. The Network Test screen appears and displays its progress.
    • If the test is successful you are done troubleshooting.
    • If information appears in the MAC Address row, but the test still fails, click here to return to the Wired Network Connection Test Fails section to troubleshoot.
    • If the MAC Address appears as all zeros as displayed in the image below, click here to go to Resetting The Blu-ray Player And Determining Service.
 

Please contact our technical support team so that we can further troubleshoot your product over the phone and determine if service is needed. Click the phone support button below to receive a transaction number which will provide the technical support agent with the details of this session.


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