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Cyber
Question:
How
to troubleshoot issues with my router, modem or settings causing connectivity
problems with my Blu-ray player?
Answer:
While it’s nearly impossible to cover all the different router and
modem
models and settings, we can easily determine if the router, modem or their settings are
causing the problem.
To
test your router, follow these steps:
- Power
off your Blu-ray player if it is already on.
- Power
off your Router and wait until it shuts off.
- Power
off your modem and wait until it shuts off.
- Disconnect
the Ethernet cable from the back of the router and then connect it to the
back of your modem. This bypasses the router.
- Power
on your modem and wait for it to initialize and boot up completely.
Important:
Depending
on the modem model/brand a series of indicator lights may need to be illuminated,
indicating the modem is working properly and is able to connect to your
ISP. The image below shows a general setup of the main indicator lights
that must be lit, colors may differ depending on your modem model or brand.
Refer to the literature that came with your modem or contact
the modem manufacturer or ISP.
- Power
on your Blu-ray player and wait for the Home Screen to display.
- Press
the Menu button on the remote. The No Disc icon will automatically be selected.
- Press
the ▶ arrow button to access the menu options and then use the ▲ and ▼ arrow buttons
to move to Setup
and press Enter/
 .
- Using
the ▲ and ▼ arrow buttons on your Blu-ray remote, move to
Network and then press Enter.
- Network
Selection is automatically highlighted, press Enter.
- Using
the ▲ and ▼ arrow buttons select Cable and press Enter.
- You
are returned to the previous network screen with Network Selection automatically
highlighted, using the ▲ and ▼ arrows
move to Network Connection Test and then press Enter. This will run a network test.
- If
the Network test passes with a direct modem connection, the problem is with
your router configuration. To further troubleshoot this issue you can
refer to your router's user manual or contact your router manufacturer.
- If
the Network test passes the MAC Address, IP Address and Gateway
Ping, but continues to fail at Internet Service, the problem is not with your router but with
your modem and ISP. Since this is a third party device we do not have
the available troubleshooting but you can contact your ISP for their
troubleshooting steps and to verify your service is working properly
and your modem is configured accordingly.
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