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Verifying Network Options
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Question:

How to verify and change the Network Option from Wireless to Wired (Ethernet) on my Blu-ray player?

 

Answer:

When using a wired connection (Ethernet) the MAC address test fails if the Network Option has been set to Wireless instead of Cable.  

To verify the Network Option has been set correctly, follow the steps below.

  1. Power on your player and tune your TV to the input that the Blu-ray player is connected to. For example, if connected to HDMI 1 on your TV, tune your TV to HDMI 1 by pressing the source/input/line button on your TV remote.
  1. Once the main menu is displayed, use the ◀ and ▶ arrows on your Blu-ray remote to scroll to Settings and then press Enter/.
  1. Using the ▲ and ▼ arrows on your Blu-ray remote scroll to Network and then press Enter.
  1. Network Settings is automatically highlighted, press Enter to select it.
  1. Network Type is automatically highlighted:
    • If Cable is listed to the right of Network Selection, click here to go to Resetting The Blu-ray Player And Determining Service.
    • If Wireless is listed to the right of Network Selection, proceed to step 6 below.
  1. Since Network Type is already highlighted and reading Wireless, press Enter to change your selection.
  1. Using the ▲ and ▼ arrows on your Blu-ray remote, scroll to Wired and then press Enter. The Network Option is now set and you are returned to the network menu.
  1. Using the ▲ and ▼ arrows on your Blu-ray remote scroll to Network Test and then press Enter. The Network Test screen appears and displays its progress.
    • If the MAC Address Test is successful you are done troubleshooting.
    • If the MAC Address Test is successful but one of the other Network Connection Tests fail, click here to return to the Wired Network Connection Test Fails section to troubleshoot.
    • If the MAC Address Test fails, click here to go to Resetting The Blu-ray Player And Determining Service.

 

Please contact our technical support team so that we can further troubleshoot your product over the phone and determine if service is needed. Click the phone support button below to receive a transaction number which will provide the technical support agent with the details of this session.


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