Question:

Why am I not able to connect to the internet?

Answer:

Your modem may not have an internet connection if it's not connected properly. While we can't provide specific troubleshooting steps on third party devices, we can go over the general connections.  

1. Look at the back of your modem and check that there is power going to it. Also check for a power button to make sure the power is turned on. Not all modems have a power button, if you're not sure, refer to the accompanying literature of your modem.
2. Next look for a COAX connection if you have a cable modem, or a phone line if you're using a DSL modem. The connection will come from the wall to the back of your modem. This is the main connection, without it you will not have internet access.

3. Next check the indicator lights on the front of the modem, you should have 4 solid indicators showing your modem status. The image below shows a general setup of the main indicator lights that must be lit, colors may differ depending on your router model or brand. Refer to the accompanying literature that came with your modem or contact your ISP (Internet Service Provider).

 

• If your modem still doesn't connect to the internet, the problem may be caused by a variety of reasons. Check the back or bottom of your modem for the model number and contact your ISP for further troubleshooting on their device. The reasons why it may be failing include, but are not limited to:
• Internet service is not available.
• Coax/phoneline connection is failing.
• Modem is failing.

4. Finally, if all the indicator lights are illuminated check that you have either an Ethernet cable or USB cable connected from your Cable/DSL modem to your router. Click here to go back to 'Power Cycling All Components' and continue troubleshooting.