Since we have determined your Blu-ray player is set to the correct Network Option (Cable) but the MAC address test is failing, our next step is to reset the Blu-ray player.

Important: All settings will revert to factory settings and all BD data will be deleted.

To reset your Blu-ray player to factory settings, follow the steps below.

1. Turn on your Player and remove any discs, wait until the front display reads No Disc.
2. Press and hold the Stop button on your Blu-ray player, not your remote, until the front display reads Reset. The TV will display the message, 'Resets all settings to the default values'. It may take a few seconds for the Player to complete the reset process.

3. The Initial Settings/On-Screen Language screen appears. Use the ▲ and ▼ arrows on the Blu-ray remote to select your preferred language for on-screen displays and then press Enter/.

4. The message, "TV Aspect and Network will be set" will appear. Press Enter to Start. This is followed by the TV Aspect screen.

5. The Initial Settings/TV Aspect screen will appear. Using the ▲ and ▼ arrows on the Blu-ray remote, select the option that best matches the type of Television the Blu-ray is connected to. This is followed by the Network setup screen.
• 16:9 - Select when connecting to a 16:9 TV screen. All content will be displayed at the original aspect ratio. Content formatted in 4:3 will be displayed with black bars on the left and right.
• 16:9 Wide – Select when connecting to a 16:9 TV screen. All content will fill the full screen. Content formatted in 4:3 will be stretched.
• 4:3 Letter Box – Select when connecting to a 4:3 TV screen. All content will be displayed at the original aspect ratio. Content formatted in 16:9 will be displayed with black bars on the top and bottom.
• 4:3 Pan-Scan – Select when connecting to a 4:3 TV screen. 16:9 content will have the extreme left and right portion cut off.

6. The Initial Settings/Network screen appears. Using the ◀ and ▶ arrows on the Blu-ray remote move to Wired and then press Enter.

7. The Connecting to wireless access point message appears with the network name displayed on the bottom. This is followed by a Connected message which shows OK already highlighted, press the Enter button on the Blu-ray remote. This is followed by the Internet Protocol screen.

Important: If the player does not connect, select OK and continue to the Network Test.

8. The Internet Protocol screen appears. Auto is automatically highlighted, press Enter to select. By selecting auto the IP address is automatically configured. This is followed by the Network Test screen.

9. The Network Test screen is displayed. A check mark will appear to the left of each test as it passes, when complete press OK.

10. If the Network Test Fails on MAC address, the player requires service. The built-in wireless adapter may require replacement. Click the 'Create New Service' button below to begin setting up service.
• If the MAC address test passes but IP Address fails, click here to return to the main errors page to continue troubleshooting.

Notes: 

• These settings can be changed later in the settings menu.
• Each time the Blu-ray player is reset (press and hold the Stop button on the player with no disc) you will be prompted to go thru steps 1-10.
• If you do not wish to setup the network during the initial setup, you can press the Blue D button on the Blu-ray remote to skip but you must run a Network Test from Settings>Network>Network Setting>Network Test to verify the status of the MAC Address.