Question:

How to troubleshoot connectivity issues with my Blu-ray player and router?

Answer:

Since your Blu-ray player can connect to your modem, this tells us your modem and Blu-ray player are working but the issue lies with the router.

• You may need to update the firmware on your router, or reconfigure its settings so that it allows your Blu-ray player to access the Samsung Server. For example, some routers will place the Samsung player on a DOS (Denial Of Service) list and prevent connection.
• Make sure DHCP is enabled.
• Make sure the SSID is broadcasting, once your player makes a connection you can go back and disable SSID broadcasting.
• Determine the age of your router, although our players can work with Wireless A, B, G and N - for better connection results try an updated Wireless G or N router.
• Move the Blu-ray player to a different location and try a different router.

Configuring your router

Each manufacturer has a unique configuration tool, along with documentation and instructions for configuring your network. To enter the configuration tool, you must open your web browser and enter the router’s IP address in the address bar. You will need to know the user name and password to enter your routers configuration page. The default username and password varies by manufacturer, often the username is left blank and the password is admin, or vice versa. Check the bottom of the router for default settings or check the documentation that came with the router.

Due to multiple router manufacturers, router configurations and liability, we can only provide general information, however, here’s a list of popular router manufacturer sites that offer technical support. If your routers manufacturer is not listed here, please perform a search using your favorite search engine. Clicking any of the links below will redirect your browser to the site selected.