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Cyber
Question:
What should I do if I encounter an error code
on my TV during network functions? How can I troubleshoot different error codes?
Answer:
There are several steps you can follow to address
error codes appearing on your TV during network functions:
Important:
If the error code does not appear in a box like in the image above, or is on
listed in the chart below, it is possible that the error message is not
from the TV but the connected external device;
- Have
the customer take a picture and send it to,casvc15@samsung.com
- Have
the customer contact their external devices manufacturer for further
assistance.
If
the error code is generated by the TV, not an external device, it should look
something like the above image. It will be in a box that resembles the same
menu style that the TV uses. Below you will find a chart with the most common
error codes, what they indicate, and possible solutions.
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Error
Code
|
Indicates
|
Solution
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102
|
The
network firmware has not been registered on the server yet.
|
Have
customer perform firmware update via a USB thumb drive.
|
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109
|
Model
grouping or mapping Error
|
This
is a mistake on our server and we will need to correct it, attempt
update later.
|
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600
|
Failure
to distribute the memory at TV
|
Have
the customer clear the internal memory of TV (this can be done with a
factory reset click
here to
see "How To Perform A Factory Reset") or perform update via a USB thumb
drive.
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601
|
Connection
Error
|
The
TV does not detect a network connection. Test customers' network.
Click
here
to see "How To Connect Your TV To Your Home Network".
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801
|
Operation
Timeout Error
|
Server
is busy have customer try again later or have the customer test
their network. Click
here
to see "How To Connect Your TV To Your Home Network".
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