Question:

What steps should I take if the IP Address, Subnet, Gateway, DNS Server Test fails?

Answer:

 If the IP Address, Subnet, Gateway, DNS Server Test fails again, try the following steps to diagnose the issue:

Power off your TV, Modem, and Router.

Unplug the power for your Modem and Router.

Connect your ethernet cable directly to the TV and Modem.

Plug in your Modem and turn it on.

Power on the TV and run the Network Tests again.

If all tests pass successfully: There is an issue with your Router setup. Contact your network administrator or router manufacturer for assistance in setting up your network correctly.

If all tests do not pass successfully: There might be a problem with your TV. Try connecting another device (e.g., a computer) directly to the modem.

1. If the other device connects to the internet: Your TV likely needs servicing. Create an online service request to have the TV repaired.

2. If the other device does not connect to the internet when directly connected to the modem: There may be a problem with your modem. Contact your Internet Service Provider for assistance in troubleshooting your modem issues.