Question:

 What should I do if the Gateway Ping test fails?

Answer:

If the Gateway Ping test fails again, it's possible that there is an issue with your network setup. Follow these steps to troubleshoot the problem:

Power off your TV, Modem, and Router.

Disconnect the power cord from both your Modem and Router.

Connect your Ethernet cable directly to the TV and Modem.

Reconnect the power cord to the Modem and turn it on.

Power on the TV and run the Network Tests again.

If all tests pass successfully after following these steps, it indicates that there might be an issue with your Router setup. In this case, contact your network administrator or router manufacturer for assistance in configuring your network.

Terms:

Gateway - A device that allows communication between different networks or devices.

Ping Test - A basic tool used to check if a device is reachable over a network by sending small data packets and measuring their response time.

Network Setup - The process of configuring hardware and software components to create a functional network.

Modem - A device that facilitates internet connectivity by translating digital signals into analog signals and vice versa.

Router - A device responsible for directing traffic between multiple devices connected to a network.