Question:

How to troubleshoot when the Internet Service Test fails on the TV?

Answer:

Ensure that other devices like computers can access the internet.

Power off your TV, Modem, and Router.

Unplug the power for your Modem and Router.

Check that the ethernet cable is securely connected to the TV and either the Router or Modem.

Plug in the Modem and turn it on.

Plug in the Router and turn it on.

Run the network test again.

If the test passes, the TV is connected to the network and the internet.

If the test fails, contact your network administrator or router manufacturer for assistance. Possible issues include:

Defective Modem or Router

Blocked ports

Firewall settings

Blocked IP addresses

Other security settings