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Cyber
Question:
What should I do if the Mac Address Test fails
during the Network Test?
Answer:
If the Mac Address Test fails during the Network
Test, perform a Factory Reset on the TV and rerun the Network Test. A Factory
Reset resets all TV settings, including brightness, contrast, volume, and others.
To perform a Factory Reset:
- With
the TV turned on, press and hold the EXIT
Button on the remote for 10-15 seconds.
- After
10-15 seconds, a message will appear informing you that all settings will
be reset.
- Use
the Left
Arrow
button to select OK and then press the ENTER
button. The TV will power off by itself.
- Turn the
TV on and follow the on screen prompts to complete the initial setup.
- Run
the Network Test again.
- If
the Mac Address Test fails again, connect the wireless LAN adapter (linkstick)
to another USB port on the TV. If the network test still fails,
the wireless LAN adapter requires service. Please click
the Create online service request button below to have the TV repaired.
- If
the Mac Address Test passes, but another test fails, click here to go
back to the list of Network Tests.
- If
all tests pass, the TV is successfully connected to your network.
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