Question:

What should I do if the IP Address, Subnet, Gateway, DNS Server Test fails?

Answer:

If the IP Address, Subnet, Gateway, DNS Server Test fails again, there may be a problem with the TV or with your network setup. Follow these steps to troubleshoot:

Power off your TV, Modem, and Router.

Unplug the power for your Modem and Router.

Disconnect the wireless LAN adapter from the TV.

Connect an Ethernet cable directly to the TV and Modem.

Run the network setup for a wired connection. (Click here for instructions.)

Plug in your Modem and turn it on.

Power on the TV and run the Network Tests again.

If all tests pass successfully:

There is a problem with your Router setup. Contact your network administrator or router manufacturer for assistance with setting up your network.

If all tests do not pass successfully:

There may be a problem with the TV. Connect another device (such as a computer) directly to the modem.

a) If the other device connects to the internet:

The TV will require service. Create an online service request to have the TV repaired.

b) If the other device does not connect to the internet when directly connected to the modem:

There may be a problem with your modem. Contact your Internet Service Provider for help troubleshooting your modem.

Terms:

IP Address - A unique numerical identifier assigned to devices connected to the internet.

Subnet - A range of IP addresses within a network, typically defined by a subnet mask.

Gateway - A device that connects multiple networks and allows communication between them.

DNS Server - A server responsible for translating domain names into their corresponding IP addresses.