Question:

 Why is my TV not connecting to the Internet even though it's properly connected to the network? What should I do to fix this issue?

Answer:

If your TV is failing the Internet Service Test, it means that it is correctly connected to the network but cannot access the Internet. Before troubleshooting, make sure other devices like computers can connect to the Internet. Follow these steps to resolve the issue:

Turn off your TV, modem, and router.

Disconnect the power cables from your modem and router.

Reconnect the power cable to your modem and turn it on.

Reconnect the power cable to your router and turn it on.

Power on your TV and run the network test again.

If all tests pass, your TV is now connected to the network and the Internet.

If the Internet Service Test still fails, there might be an issue with your router or modem. Contact your network administrator or router manufacturer for assistance. Some potential causes include:

A defective modem or router

Blocked ports

Firewall settings

Blocked IP addresses

Other security settings