Question:

How to check if the picture color issue on the TV is due to a TV picture setting?

Answer:

Access the TV's picture settings by following the instructions provided in the user manual or online support resources.

Change the picture mode to "Standard." This step may involve navigating through menus using the remote control.

Observe the picture after changing the picture mode to "Standard." If the color problem has been resolved, it means that the issue was likely caused by an incorrect setting in the previous picture mode.

If the picture color problem persists or if the TV was already set to "Standard," proceed to reset the picture mode to its factory defaults. Refer to the user manual or online support resources for instructions on how to perform a factory reset.

After completing the factory reset, observe the picture again. If the color problem has been resolved, it confirms that the issue was caused by a setting within the picture mode.

If the issue still hasn't been resolved after performing a factory reset, consider checking external devices connected to the TV (e.g., cable box, gaming console) and their settings. Consult the respective device manuals or online support resources for assistance.

If none of these steps resolve the issue, contact customer support for further assistance.

Terms:

Picture mode: A setting within the TV's menu that allows users to adjust various aspects of the image displayed on the screen, including color balance and contrast.

Factory default: Refers to the initial settings applied to the TV when it leaves the factory. These settings serve as a baseline configuration and can be restored through a factory reset.