Question:

What should be done if there are bright pixels, black pixels, or lines of dead pixels on the screen of a TV?

Answer:

Bright pixel:

Single or more  bright pixel/s (white, red, blue, green) anywhere on the screen

Not within specifications (Screen should not have any bright dead pixels).

Dispatch service if TV is in warranty

Examples:

Black Pixel:

One black pixel any where on the screen.

Within specifications

Do not dispatch service

Example:

Two or more black pixels

Get the pictures (closeup of the screen) and escalate to SECA Team

Example:

Line of dead pixels:

It should be a straight thin vertial or horzontal line.

Document the details of the line/s

• Thickness:
• Color:
• Streight or not:
• Vertical:
• Horozontal:

Ask customer for pictures of the full screen of the TV to be escalated to the SECA team for review.