Question:

What is Samsung's policy regarding dead pixels on their LCD TVs? How can one go about contacting customer support?

Answer:

Samsung has a Dead Pixel Policy for their LCD TVs, which considers factors such as the number, location, color, and size of dead pixels when determining whether the product qualifies for warranty service. Typically, having one or two dead pixels out of around 1.3 million pixels is considered acceptable. However, if there are more than this or if the dead pixels significantly impact the viewing experience, it may qualify for service depending on the aforementioned factors. To contact Samsung customer support, gather the relevant information about the dead pixels and follow the provided instructions.

Terms:

Dead pixel - A single pixel on a display that fails to function properly, often showing a constant color or no image at all.

LCD (Liquid Crystal Display) - A type of flat panel display technology using liquid crystals to create images.

Warranty service - Repair or replacement coverage provided by the manufacturer under the product's warranty agreement.