Question:

What should you do if part of your TV screen is permanently black?

Answer:

If part of your screen is permanently black, your TV may need service. To verify the issue is caused by your TV and not your source device (DVD player, cable box, etc.), perform a menu test. To perform a menu test, follow these steps:

1. Turn the TV on.
2. Press MENU on the TV remote, or on the TV itself.
• If you see the whole menu, the screen issue is caused by the source device. Contact the manufacturer of that device.
• If you do not see the whole menu, the screen issue is caused by your TV, and you need to have the TV serviced. To begin the service process, click the Create Online Service Request button below.