Question:

What should a customer do if they are experiencing issues with their picture being pulled to one side when using a device other than a STB or direct cable or antenna, even after passing the picture test?

Answer:

Switch the TV to a different source.

If the problem doesn't occur on the other source, contact the manufacturer of the external device for further assistance.

If the problem occurs on the second source, seek service for the TV.

Terms:

STB - Set Top Box (a device that receives digital television signals and converts them into content that can be viewed on a standard analog TV)