Question:

What should I do if I am using an external device and receiving a weak or no signal message?

Answer:

Follow these steps:

Ensure the device is turned on and properly connected to the TV. If necessary, try unplugging and replugging the device.

Turn on the TV and cycle through the sources until you reach the input connected to the external device (e.g., HDMI).

Verify the connection type (e.g., HDMI) and the port on the TV the device is connected to.

Check your cable connection. Refer to additional instructions if needed.

Test another device on the same connection. For instance, if the cable box doesn't work on HDMI 1 but the Blu-ray player does, switch their connections to determine if the issue lies with the TV or the device.

If the second device functions correctly in the original connection, the TV is working fine; contact the manufacturer of the first device for further help.

If both devices exhibit issues with the same connection, the TV may require servicing.