Question:

How to perform a Factory Reset on a 2008 model television?

Answer:

Background

Technicians resolve many TV service calls by entering the service menu and performing a Factory Reset. Now, all 2008 model televisions have a Factory Reset feature you can use to reset your TV to the factory settings without entering the service menu.

Important: When you perform a Factory Reset, all your settings revert to factory defaults. These settings include all picture and sound settings, all channel menu settings including memorized channels, all clock and timer settings, and any other settings you made through the menu. In addition, if you had your TV professionally calibrated, you may lose the calibration settings if the calibration was not done through the service menu.

When to Perform a Factory Reset

Important: Be sure to go through all other troubleshooting steps before performing a factory reset. The factory reset should be the last thing you do before setting the TV up for service.

Before you perform a Factory Reset, do all of the following:

• Check the trouble shooting guide for articles addressing your problem. To go to the Main Troubleshooting page, click here.
• Check the FAQs for articles addressing your problem. To go to the FAQ page, click here.
• If possible, check the settings of the devices connected to the TV to make sure they are operating correctly.
• Make sure all cables are firmly connected to the correct input and output jacks.  Replace old cables with new cables to ensure the problem is not caused by cable defects.
• Unplug the TV, and then plug it back in to do a "Soft Reset".
• If the problem is picture related, use the Picture Settings Reset function in the Picture Menu to reset the picture settings. To view instructions for using the Picture Settings Reset function, click here.
• Check if the problem occurs across multiple inputs.
   
• If the problem only occurs on one input, test another device on that input to determine if the problem is caused by the device or TV. If the problem is caused by the device, contact the manufacturer of that device for further support.
• If the problem occurs across multiple inputs or you determine the problem is caused by the TV, perform a Factory Reset.

How to Perform a Factory Reset

To perform a Factory Reset, follow these steps:

1. With the TV on, press and hold EXIT on the TV remote for 10 seconds.

2. The Factory Reset screen appears displaying a warning message. Understand that all your settings revert to factory settings if you run the Factory Reset function.

Note: When the Factory Reset screen appears, Cancel is initially highlighted. If you want to cancel the Factory Reset function, press ENTER now. Otherwise, go to Step 3.

3. Press the ◀ to highlight OK, and then press ENTER.

After the TV completes the Factory Reset, it powers itself off. When you power the TV on for the first time after the Factory Reset, the Plug & Play screen appears just as if you had turned the TV on for the first time.

If the factory reset does not fix your problem, please click Online Service Request below to begin the service process.