Question:

 How can the customer fix the "USB Power Overload" issue when nothing is plugged in?

Answer:

Instruct the customer to update the firmware on their TV using one of the following methods:

Network Method:

On the remote control, press the 'Home' button.

Select 'Settings'.

Choose 'Support'.

Select 'Software Update'.

Follow the on-screen instructions to complete the process.

USB Thumb Drive:

Download the firmware file from the manufacturer's website (SAP).

Save the file onto a USB thumb drive.

Insert the USB thumb drive into the TV's USB port.

On the remote control, press the 'Home' button.

Select 'Settings'.

Choose 'Support'.

Select 'Software Update'.

Follow the on-screen instructions to complete the process.

Email from SAP:

Open the email containing the firmware file sent by the manufacturer (SAP).

Download the file onto a computer.

Transfer the downloaded file to a USB thumb drive.

Insert the USB thumb drive into the TV's USB port.

On the remote control, press the 'Home' button.

Select 'Settings'.

Choose 'Support'.

Select 'Software Update'.

Follow the on-screen instructions to complete the process.

Terms:

Firmware: Software that controls how the device works.

Network Method: A way to update the firmware through the internet connection on the TV.

USB Thumb Drive: A small storage device used to transfer files between devices.

Email from SAP: Receiving the firmware file via email from the company providing support (SAP).

Software Update: Process of installing new software versions to improve performance or fix issues.