Question:

What should I do if my LCD screen is all white and doesn't show a picture?

Answer:

If the screen on your LCD is all white and does not display a picture, it most likely means that the circuitry controlling the screen has failed and you need to get your TV serviced.

To verify the issue is caused by your TV and not your source device (DVD player, cable box, etc.), perform a menu test. To perform a menu test, follow these steps:

1. Turn the TV on.
2. After the white screen appears, press [Menu] on the TV remote, or on the TV itself.
3. If you see the menu, the white screen is caused by the source device. Contact the manufacturer of that device.
4. If you do not see the menu, the white screen is caused by your TV, and you need to have the TV serviced. To begin the service process, click the Create Online Service Request button below.

Terms:

Circuitry: The system of electrical components in your TV.

Serviced: Getting repaired or maintained by a professional.

Source device: The machine (like a DVD player or cable box) that sends signals to your TV.

Menu test: A test that helps you figure out if the problem is with your TV or the source device.