Question:

My television is connected to an external device via HDMI but has no audio. How can I fix this?

Answer:

Check your television's firmware version by clicking [here].

If your firmware version is above 1006.2, return to the audio section for further troubleshooting.

If your firmware version is lower than 1006.2, update your firmware using the following steps:

Download the firmware update from the download center by clicking [here] and follow the provided instructions.

If you don't have a USB thumb drive, click the "Phone Support" button to request one with the firmware preloaded. Alternatively, use the "Live Help ? Start Chat" button to speak directly with a live chat agent for assistance.

Terms:

HDMI: A type of cable used to connect devices like TVs and gaming consoles together to transfer both video and audio signals.

Firmware: Software that controls how electronic devices work. Updating the firmware can improve performance and fix issues.

USB thumb drive (also known as a flash drive): A small portable storage device used to store files like documents, pictures, and software updates.