Question:

- Are you able to hear the audio from the connected device?

- Is the audio coming through but too quiet?

- Do you need additional assistance with your television?

Answer:

- If you can now hear the audio from the connected device, then your TV's volume was likely set too low. Adjust the volume on your TV to increase the sound.

- If the audio is coming through but is still too quiet, follow these steps for further troubleshooting:

1. Check all cables and connections between the devices.

2. Ensure the correct input/output settings are selected on both the TV and the connected device.

3. Update the audio drivers on your TV (if applicable).

4. Consult the user manual or contact the manufacturer for specific troubleshooting guidance.

- For any remaining questions or issues regarding your television, feel free to reach out to our customer support team by clicking the "Live Help – Start Chat" button when an agent is available, or filling out a service request with the details of your issue via the "Phone Support" button. Our technical support agents will gladly assist you with resolving your concerns.

Terms:

- Live Help – Start Chat: A feature allowing you to chat directly with a live technical support agent for assistance.

- Phone Support: A service providing you with the option to fill out a service request and receive a call back from a technical support agent.

- Technical Support Agent: A trained representative who can provide guidance and solutions for various technical issues related to your product.