Question:

Why can't I hear the audio from my TV when it's connected to another device?

What should I do if I'm experiencing issues with low audio?

How can I get additional support for my television?

Answer:

If you can now hear the audio from the connected device, it means the volume on your TV was set too low. Adjust the volume accordingly.

If you're having trouble hearing the audio even though it's playing at a low level, try increasing the volume on both the TV and the connected device. Additionally, check that the mute function isn't enabled on either device.

For more detailed troubleshooting steps, click here.

If you continue to experience issues or have further questions, feel free to reach out to our customer support team. You can initiate a Live Chat with a technical expert by clicking the "Live Help - Start Chat" button displayed below. Alternatively, complete a Service Request using the "Phone Support" option, and one of our representatives will contact you shortly.

Terms:

Volume (vol): The level of sound produced by an electronic device such as a TV or speakers. It can be adjusted up or down to suit personal preferences.

Mute: A feature that temporarily turns off the sound output from a device without stopping the video display. Activating the mute function results in no audible sound until it's deactivated.