Question:

How to troubleshoot a defective audio cable or audio output?

Answer:

There are two steps to check for a defective audio cable or defective audio output.

Replace the original cable with a new one or known working one.

Connect a different device to the same cable.

After performing these actions, observe if the problem is still occurring. This will help determine what needs to be done to resolve the issue.

If replacing the cable resolves the issue, then the original set of cables were defective.

If the second external device does not experience the same issue, then the output on the first device is defective and needs to be serviced. Contact the device's manufacturer for further instructions.

If the problem still occurs after replacing the cables and testing with a second device, your TV may require service. To begin the service process, click on the "Create Online Service Request" button below.

Terms:

Defective - Not functioning properly or as expected