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I See A "Not Available" Message On My Screen

Question:

 

How to troubleshoot no sound issue on the TV?

 

Answer:

If you see a "Not Available" message, you may have the "Speaker Select" option set to "External Speaker". To return audio to the television's internal speakers, follow these steps:

  1. With the TV on, press MENU, and then press ? arrow to highlight the Sound Menu.

    2. Note: The Sub-Menu's name is displayed on the left side of the menu.

    3. I See A Not Available Message On My Screen (Verified)(132415) 1.bmp

  1. Press ENTER, and then press ? arrow to "Speaker Select".
  2. Press ENTER. A box will appear with options for "TV Speaker" and "External Speaker".
  3. Press ? arrow to highlight TV Speaker, and then press ENTER.
  4. Press EXIT to resume watching TV.

If the TV is still not producing audio, click back and begin this troubleshooting guide again. If you have gone through this troubleshooting twice the TV will require service.
 
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