Question:

How to troubleshoot audio dropout on an input?

Answer: 

If you are getting audio dropout on any input, try the following to resolve the problem:

• Check the connections on the back of the TV and device you have connected to ensure that all cables are connected correctly and firmly.  For instructions click here.
• Test another device on the TV.

Testing Another Device on the TV

Testing another device on the TV will tell you if the problem lies with the original device you connected or with the TV itself.

To test another device on the TV, connect it to the same input as the device associated with the audio dropouts. As the problem could be caused by the cables, use another set of audio cables when you connect the other device.

Possible Test Results

There are two possible test results:

• The audio does not drop out. If the audio does not drop when you connect the other device to the TV, there is a problem with the device you originally connected to the TV. Contact the manufacturer of that device for support.
• The audio does drop out. If you connect another device to the TV and get the same audio dropout, there is a problem with the TV and the TV requires service. Please click Create Online Service Request below to create a service ticket.